Book Shipping Terms:

At The Book Spice, all books and other items undergo meticulous inspection before being dispatched for shipping. Each book is individually examined to ensure it is free from damage. Subsequently, to safeguard against potential transit hazards, every book is carefully bubble wrapped for added protection.

While we take utmost care in packaging, it's important to note that damages incurred during the shipping process by external courier services are beyond our control. The Book Spice holds no liability for any damages caused to the books and other items during transit by shipping couriers. Therefore, we regret to inform that refunds or credits cannot be extended for any damages directly resulting from shipping unless a claim has been submitted through Sendle or AusPost. To submit a claim you must first fill out this form. This form must be filled out within 24 hours of package receival otherwise Sendle/AusPost may refuse the claim.

Your understanding regarding this shipping and refund policy is greatly appreciated. Please contact us if an issue arises as if we notice an increased packaging issue trend we will be able to rectify and improve our processes for the future.

Important Notice: Cancellations for pre-orders accepted only within the initial 24-hour window from purchase.

This allows us to confirm stock allocations and also process the order for the manufacturing process. All timeframes for delivery are listed on the item.

Customers are advised to promptly reach out if they intend to cancel their order. A $5 transaction fee will apply to any order cancelled within 72 hours of placement due to a change of mind.

Once a shipment is collected, the shipping company assumes responsibility. Our company will work with them to locate the package and initiate an investigation. Customers must monitor their package and seek updates promptly. Failure to meet shipping company timeframes will halt investigations. Responsibility shifts to customers once local partners take over delivery as our company is unable to communicate with them.

The Book Spice is based in Brisbane Australia, this is where we ship from.