Book Shipping Terms:

At The Book Spice, all books and other items undergo meticulous inspection before being dispatched for shipping. Each item is individually examined to ensure it is free from damage.

While we take utmost care in packaging, it's important to note that damages incurred during the shipping process by external courier services are beyond our control. The Book Spice holds no liability for any damages caused to books and other items during transit by shipping couriers. Therefore, we regret to inform that refunds or credits cannot be extended for any damages directly resulting from shipping unless a claim has been submitted through Sendle or AusPost. To submit a claim you must email support@thebookspice.com and send through the following: Photoa of your package, photos of the shipng label and photos of your damaged item. An email and the photos must be provided must be provided within 24 hours of package receival otherwise Sendle/AusPost may refuse the claim.

Your understanding regarding this shipping and refund policy is greatly appreciated. Please contact us if an issue arises as if we notice an increased packaging issue trend we will be able to rectify and improve our processes for the future.

Important Notice: Cancellations for pre-orders accepted only within the initial 24-hour window from purchase. Please refer to our Store Credit and Refund Policy below for more information.

This allows us to confirm stock allocations and also process the order for the manufacturing process. All timeframes for delivery are listed on the item.

Customers are advised to promptly reach out if they intend to cancel their order. Please refer to our Refund and Store Credit Policy for more information.

Order Canellations are available within 72 Hours from when you ordered.

Once a shipment is collected, the shipping company assumes responsibility. Our company will work with them to locate the package and initiate an investigation. Customers must monitor their package and seek updates promptly. Failure to meet shipping company timeframes will halt investigations. Responsibility shifts to customers once local partners take over delivery as our company is unable to communicate with them.

Once a parcel is marked as delivered by the courier, our responsibility as a business is considered fulfilled. Our shipping insurance covers packages only while they are in transit. If a package is confirmed as successfully delivered to the address provided and is then stolen, it is unfortunately not covered under our shipping insurance or by the courier.

We strongly recommend ensuring a secure delivery location when placing online orders. This may include using a lockable mailbox, delivering to a work address, or choosing parcel lockers or signed delivery options where available.

If your package has been stolen, you may wish to file a police report and check if your personal or home insurance policy covers theft of parcels from your property.

The Book Spice is based in Brisbane Australia, this is where we ship from.

At The Book Spice, we operate on a store credit only basis for all eligible returns. Refunds are not provided unless we have explicitly stated otherwise in writing.

If you place multiple separate orders and request to have them combined, we’re happy to assist! In this case, a store credit will be issued for any excess shipping charges minus the difference in shipping cost due to weight increase. This difference will vary depending on the final combined weight and destination.

Unless we have expressly confirmed that a full refund will be provided, store credit remains the standard resolution.