Frequently asked questions
💌 Orders & Shipping
Q: Do you offer free shipping?
A: Not at this time. Shipping costs are calculated at checkout based on weight, size, and location (we’re based in Australia!).
Q: How long will my order take to ship?
A:
- Usually ship within 5–7 business days.
- Ship on the date specified in the product description (please check carefully before ordering).
If your order contains both pre-order and in-stock items, it will ship when the pre-order is ready—unless otherwise specified.
Q: Do you ship internationally?
A: We sure do! But keep in mind, international shipping times and costs vary. US customers—yes, we know shipping isn't cheap, and we’re constantly working on better solutions!
Q: Can I combine two orders to save on shipping?
A: Yes, but we’ll apply a store credit, minus any extra shipping costs if the combined parcel is heavier. Just shoot us a message with your order numbers
🎨 Products & Pre-Orders
Q: What are Page Overlays?
A: They’re semi-transparent artworks designed to match key scenes from your favourite romance books. Think of them like fan art with ✨spicy accuracy✨—made in collaboration with authors or under license.
Q: How do I know if my favourite author is getting merch?
A: We announce licensed authors monthly—follow us on socials or join our newsletter for the first scoop.
Q: Can I return or cancel my order?
A: We don’t offer refunds on delivered items. Cancellations on pre-orders may be considered on a case-by-case basis, but only before items are in production. Please read item descriptions carefully before purchasing.
Q: What if my item arrives damaged?
A: We check every item before it leaves us and pack securely. If you believe your item was damaged during shipment, contact us ASAP with photos. Note: We can’t replace items damaged while being opened or unwrapped.
💬 Licensing & Artists
Q: Are your items officially licensed?
A: Yes! Every licensed item is produced with permission from the author (or their team), and royalties are paid. That’s our promise.
Q: I’m an artist/author—can we collaborate?
A: We'd love to hear from you! Drop us a line at hello@thebookspice.com and let’s talk romance, art, and magic.